Address: Royal Offices,3rd Floor, Office 33, Mogotio Road, Kenya.

Benefits Associate



Job Description:

The Benefits Associate is integral to ensuring accurate and reliable reconciliation processes within the company. This role requires meticulous attention to detail in identifying and resolving discrepancies in the PRISM system and Carrier Websites. Timely issue escalation is essential for maintaining precise customer payments and deductions.

Work Schedule:

  • Monday to Friday: 8:00 a.m – 5:00 p.m EST

Key Responsibilities:

  • Invoice Reconciliation: Perform thorough audits of benefit invoices, comparing collected amounts with actual payments to identify any inconsistencies.
  • Discrepancy Resolution: Address and resolve any discrepancies found during reconciliations in both the PRISM system and Carrier Websites, ensuring accurate financial records.
  • Smartsheet Maintenance: Keep the Smartsheet format updated with accurate, real-time Annual Balance Sheet data, which will be reviewed by the Benefits Control Team.
  • Position Replacement Assistance: Step in to cover for Benefits Assistant and Associate roles when necessary, ensuring uninterrupted workflow.
  • Client Space Management: Manage Client Space cases and tasks efficiently, ensuring proper routing and resolution within the department.
  • Point of Contact Communication: Reach out to designated Points of Contact (POC) or Benefits Manager to resolve any queries or doubts related to benefit processes.
  • Broker Communication: Communicate with Brokers, copying the Senior Benefits Specialist and supervisor as needed, to address discrepancies and ensure timely resolution.
  • Client Information Validation: Generate and review reports from various PRISM instances to validate and maintain up-to-date client information.
  • Tracking Format Maintenance: Regularly update and maintain the tracking format in Smartsheet to monitor progress and goal adherence.
  • Goal Compliance: Ensure all work aligns with performance indicators and organizational goals. Follow any additional procedures necessary for work fulfillment.

Skills and Qualifications:

Hard Skills:
  • Proficiency in Microsoft Office at an intermediate level.
  • Intermediate accounting knowledge.
  • Strong data analysis skills.
  • Proficient in research and information collection.
Soft Skills:
  • Excellent time management and self-management abilities.
  • Intermediate level English proficiency (85% in reading, writing, and conversational skills).

This role is ideal for someone with a blend of analytical and communication skills, capable of managing multiple tasks with a high degree of accuracy and efficiency.