Address: Royal Offices,3rd Floor, Office 33, Mogotio Road, Kenya.

IT Implementation Coordinator

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Job Description:

Level: Mid Level

Join our team as an IT Implementation Coordinator!

In this exciting position, you will ensure the delivery, maintenance, and continuous improvement of IT services in line with organizational objectives. You will oversee service quality, client relationship management, team leadership, and continuous improvement initiatives within the IT service delivery framework.

Key Responsibilities:

Collaboration and Integration:

  • Collaborate with other IT professionals, such as network administrators and software developers, to ensure systems are integrated and functioning properly.
  • Participate in the evaluation and requirements of the client contract, ensuring an understanding of business needs.
  • Propose initiatives and ensure hardware and software implementation that meets the client’s operational needs.

Research and Innovation:

  • Research and stay informed about new technologies and trends in the IT industry.
  • Determine how new technologies can be applied to the organization’s systems.
  • Drive improvements and innovations to enhance the efficiency and effectiveness of project delivery.

Testing and Maintenance:

  • Test systems to ensure they are functioning correctly.
  • Troubleshoot and resolve any issues that arise.
  • Maintain systems to keep them running smoothly.

Project Management and Risk Mitigation:

  • Contribute to the project vision and breakdown, ensuring alignment with business objectives.
  • Identify and mitigate operational risks that may affect project timelines or deliverables.

Skills and Qualifications:

  • Minimum of 5 years of experience as a service desk lead, IT support, IT project coordinator, or DevOps leader.
  • An advanced level of English B2+/C1 is REQUIRED for this position.
  • Bachelor’s degree in systems Engineering or a related field.
  • Extensive knowledge and experience in technology solutions, system implementation, and end-user support.
Schedule:

Monday to Friday, occasionally Saturday, during office hours (Colombian Time).