Address: Royal Offices,3rd Floor, Office 33, Mogotio Road, Kenya.

IT SYSOPS Infrastructure Coordinator


Job Description:

Level: Mid Level

Join our team as an IT SYSOPS Infrastructure Coordinator!

We are seeking a highly qualified and experienced IT SYSOPS Infrastructure Coordinator to join our team. This role is crucial for optimally and efficiently managing the organization’s data systems and servers, ensuring proper use of infrastructure services, and adhering to the administrative business area strategies.


Server and Cloud Management

  1. Manage the organization’s physical and virtual servers and server virtualization tools based on technology strategies dictated by the Infrastructure Manager.
  2. Oversee cloud server platforms, all cloud resources (Azure, AWS, etc.), micro-infrastructure services like Office 365, and various services offered by Microsoft Tenant (Exchange, Teams, etc.).

Active Directory and Group Policy Management 3. Manage Active Directory by creating and controlling Organizational Units (OUs) in Windows Server 2019, in coordination with the IT OPERATIONS and HR departments, and monitor and control the structure of these OUs in the Active Directory. 4. Manage GPOs (Group Policy Objects) to enable or disable operating system components for various OUs and manage Cloud platforms with equivalent functions like UEM (Unified Endpoint Manager) according to organizational policies.

Incident and Request Management 5. Handle escalated cases from the IT OPERATIONS area related to requests or incidents impacting both Cloud and On-Premises server infrastructure, providing solutions to these requirements or incidents.

Documentation and Procedures 6. Document procedures, configurations, and processes related to managing both Cloud and On-Premises servers in the implemented Knowledge Database (KDB) (Confluence).

Service Administration 7. Administer services such as Active Directory, DNS, DHCP, NPS, SMTP, LDAP, AAA, and any other services the organization demands in coordination with the NetOps Coordinator.

Licensing and Procurement 8. Manage the licensing of devices and server platforms with providers, as well as contracts with associated service providers (Azure, Office 365), and handle any additional purchases of devices and licenses required according to IT Infrastructure strategies.


Experience and Skills

  • 3-5 years of experience as an IT SYSOPS Infrastructure Coordinator.
  • Advanced English B2+/C1 is required for this position.
  • An advanced level of Excel and experience in Database Management (SQL) and development languages such as ANSIBLE, PYTHON, and Node.JS is essential.


  • Bachelor’s degree in telecommunications engineering, systems and informatics, or electronic engineering.

Certifications and Knowledge

  • Knowledge and/or certifications in ITIL, Active Directory, GPO, DNS, DHCP, NTP, NPS, SMTP, AAA, ITSM, Networking, Server Virtualization (CITRIX or VMWare), Cybersecurity, SCRUM, PCI/HIPPA/SOC2 regulations, or Azure Active Directory.